Frequently Asked Questions
Questions people usually ask before clicking buy
Which watch box size should I choose?
Start with how many watches you own, then leave room if the collection has a habit of growing. The Classic Watch Box has 5, 6, 10, 12 and 20-slot options. Check the external dimensions against your shelf or dresser. The 20-slot model measures 54 × 21 × 9 cm and has different compartment dimensions from the smaller Classic boxes. For large watch cases or rigid bracelets, ask us to check fit before ordering.
Can I personalise an organiser?
Yes. Selected watch boxes can be personalised with a name. Personalised orders are prepaid only, with the store's 5% online-payment benefit. Our team confirms the name and spelling before personalisation. Typical delivery is 3–4 working days in Mumbai and 5–7 working days elsewhere in India. Change-of-mind returns do not apply to personalised pieces, but damage on arrival is covered.
Will oversized sunglasses fit?
Frames vary in width, thickness and curve. Send us the folded-frame measurements before ordering if yours are particularly large. We will help you check the compartment size.
How long does delivery take?
Standard orders usually take 2–3 working days in Mumbai and 3–5 working days elsewhere in India. Personalised orders usually take 3–4 and 5–7 working days respectively, including normal production time. Working days exclude weekends. Holidays, availability and courier conditions can affect the estimate.
Is cash on delivery available?
Yes, on eligible non-personalised products and serviceable PIN codes. The order form confirms eligibility for the whole basket. Adding a personalised or prepaid-only item may change the payment options. Online payment receives the 5% prepaid benefit; the final applicable total is shown before payment.
Can I return an order?
Request a free return within 7 calendar days of delivery for an unused non-personalised product or damage on arrival. Eligible returns have no return, reverse-shipping or restocking charges. Personalised products are returnable only for damage on arrival. Damage caused after delivery is not covered.
For an incorrect item, manufacturing defect or personalisation error, contact us for a resolution. Read the full policy.
Are the accessories in the photographs included?
No. Watches, sunglasses, jewellery, belts and other styling accessories are shown to demonstrate the organiser and are not included.
Do you take bulk orders?
Yes. Share your quantity, preferred product, budget, delivery city and required date with support@folkcreations.in. Visit our bulk orders page to send a brief.