Frequently Asked Questions
Questions people usually ask before clicking “buy”
Which watch box size should I choose?
Start with how many watches you own, then leave a little room if the collection has a habit of growing. Our Classic Watch Box comes in 5, 6, 10 and 12-slot layouts. Got a large case or rigid bracelet? Send us the watch details and we’ll help check the fit.
Can I personalise an organiser?
Yes. Selected watch boxes can be personalised with a name. Personalised orders are prepaid only, and online payment receives the store's 5% prepaid benefit. Our team will call after you order to confirm the name and spelling before personalisation. Typical delivery is 3–4 working days in Mumbai and 5–7 working days in the rest of India. Personalised products cannot be returned for a change of mind, but they are eligible for a free return if they arrive damaged.
Will oversized sunglasses fit?
Frames vary a lot in width and curve. If yours are particularly large, message us before ordering and we’ll help you check the compartment size. Much easier than discovering the answer after delivery.
How long does delivery take?
Standard orders usually take 2 to 3 working days in Mumbai and 3 to 5 working days in the rest of India. Personalised orders usually take 3 to 4 working days in Mumbai and 5 to 7 working days in the rest of India, including normal production time. Weekends are excluded. Public holidays and courier conditions can occasionally nudge the date.
Is cash on delivery available?
Yes, on eligible products and serviceable PIN codes. COD eligibility depends on every item in the cart, so a personalised or prepaid-only item can change what payment options appear.
Can I return an order?
Yes. You can request a free return within 7 days of delivery if a non-personalised product is unused or if your product arrived damaged. No return, reverse-shipping or restocking charges apply to eligible returns. Personalised products are returnable only if they arrived damaged. Damage caused by the customer after delivery is not eligible.
Are the watches, sunglasses or jewellery in the photos included?
No. They’re there to show you how the organiser looks when it’s doing its job. The accessories in product and lifestyle photos are not included.
Do you take bulk orders?
Yes. Send your quantity, preferred product, budget, delivery city and required date to support@folkcreations.in. If your brief currently consists of “we need gifts and we have no idea,” that’s fine too. Start on our bulk orders page.